Privacy Policy
Your privacy is fundamental to our commitment. Learn how we collect, use, and protect your personal information with the highest standards of security and transparency.
Our Commitment to Your Privacy
At GlucoseControlDiet Ltd, we understand that your personal information is valuable and sensitive. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
We are committed to maintaining the highest standards of data protection in compliance with GDPR (General Data Protection Regulation) and other applicable privacy laws. Your trust is our priority, and we're dedicated to transparency in all our data practices.
Information We Collect
We collect only the information necessary to provide you with exceptional diabetes management services and improve your experience.
Personal Information
Name, email address, phone number, date of birth, and contact preferences that you provide when creating an account or contacting us.
- Full name and title
- Email address
- Phone number
- Date of birth
Health Information
Diabetes-related information you voluntarily share, including blood glucose levels, dietary preferences, and health goals.
- Blood glucose readings
- Dietary preferences
- Health goals
- Medication information
Technical Information
Device information, IP address, browser type, and usage patterns collected automatically to enhance your experience.
- IP address
- Browser information
- Device type
- Usage patterns
How We Collect Information
Direct Collection
- Account registration and profile creation
- Meal planning and dietary preference forms
- Consultation booking and appointments
Automatic Collection
- Cookies and similar tracking technologies
- Server logs and analytics data
- Device fingerprinting and browser data
- Usage analytics and performance metrics
How We Use Your Information
Every piece of information we collect serves a specific purpose in providing you with personalized diabetes management support.
Personalized Meal Planning
We use your dietary preferences, health goals, and any food allergies or restrictions to create customized meal plans that support your diabetes management. This includes analyzing your blood glucose patterns to suggest optimal meal timing and carbohydrate distribution.
How This Helps You:
- Tailored meal recommendations
- Blood sugar-friendly food suggestions
- Portion control guidance
Information Used:
- Dietary preferences
- Food allergies
- Blood glucose patterns
Healthcare Communication
We facilitate communication between you and your healthcare providers, sharing relevant information (with your consent) to ensure coordinated diabetes care and support your treatment goals.
How This Helps You:
- Streamlined healthcare coordination
- Better treatment outcomes
- Enhanced care continuity
Information Shared (With Consent):
- Glucose tracking data
- Medication adherence
- Progress reports
Service Improvement
We analyze aggregated and anonymized data to improve our services, develop new features, and ensure our platform continues to meet the evolving needs of people managing diabetes.
How This Helps You:
- Enhanced platform features
- Better user experience
- More accurate recommendations
Data Anonymization:
- Personal identifiers removed
- Aggregated usage patterns
- Statistical analysis only
Data Security & Protection
Your health information deserves the highest level of protection. We employ industry-leading security measures to safeguard your data.
End-to-End Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard AES-256 encryption protocols.
Secure Infrastructure
Our servers are hosted in certified data centers with 24/7 monitoring, intrusion detection, and physical security measures.
Access Controls
Strict access controls ensure that only authorized personnel can access your information, and all access is logged and monitored.
Our Security Standards
HIPAA Compliant
Health Insurance Portability and Accountability Act standards
GDPR Compliant
European General Data Protection Regulation
256-bit SSL
Secure Socket Layer encryption for data transmission
24/7 Monitoring
Continuous security monitoring and threat detection
Your Privacy Rights
You have comprehensive rights over your personal information. We're committed to respecting and facilitating these rights.
Right to Access
You have the right to request copies of your personal data that we hold, including information about how we use it and who we share it with.
How to exercise: Contact us using the information below or use your account dashboard to download your data.
Right to Rectification
You can request correction of any inaccurate or incomplete personal information we have about you.
How to exercise: Update your profile information directly or contact our support team.
Right to Erasure
You have the right to request deletion of your personal data under certain circumstances, subject to legal and medical record-keeping requirements.
How to exercise: Contact our privacy team with your request. Some information may be retained for legal compliance.
Right to Restrict Processing
You can request that we limit how we use your personal data in certain circumstances, such as while we verify your data correction requests.
How to exercise: Contact our privacy team to discuss your specific situation and requirements.
How to Exercise Your Rights
We're here to help you understand and exercise your privacy rights. Contact us using any of the methods below.
Information Sharing & Third Parties
We believe in transparency about who we share your information with and why. Your data is shared only when necessary and with your best interests in mind.
Healthcare Providers
With your explicit consent, we may share relevant health information with your healthcare providers to support coordinated diabetes care and treatment planning.
Information Shared:
- Blood glucose trends
- Meal planning adherence
- Progress reports
- Medication reminders
Your Control:
You can specify which providers receive your information and what level of detail they can access. You can revoke this consent at any time.
Service Providers
We work with trusted third-party service providers to enhance our platform and services. These partners are contractually bound to protect your data and use it only for specified purposes.
Types of Service Providers:
- Cloud hosting providers
- Email service providers
- Analytics and performance tools
- Payment processors (for premium services)
Our Safeguards:
- Data Processing Agreements (DPA)
- Regular security audits
- Limited data access
- Minimum data principle
Legal Requirements
We may be required to share your information to comply with legal obligations, regulatory requirements, or court orders. Any such disclosures are made only when legally necessary.
When This Applies:
- Court orders or legal processes
- Regulatory compliance
- Prevention of fraud or illegal activity
- Protection of user safety
Our Commitment:
- Minimum disclosure required by law
- Legal counsel review
- Secure transmission methods
- Documentation of all disclosures
Information We Never Share
Marketing Lists
We never sell your information to marketing companies or add you to external marketing lists.
Social Media
We don't share personal information with social media platforms unless you explicitly choose to do so.
Data Brokers
We never sell or trade your data with data brokers or commercial data marketplaces.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and personalize our services. You have full control over these technologies.
Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled. They enable core functionality like security, network management, and accessibility.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our services.
Personalization Cookies
These cookies remember your preferences and settings to provide a personalized experience. They help us remember your dietary preferences, preferred meal times, and other settings that enhance your experience.
Examples of Personalization:
- Meal plan preferences and dietary restrictions
- Preferred notification settings and times
- Dashboard layout and display preferences
- Language and region settings
Your Control:
You can manage these cookies through your browser settings or through our cookie preference center. Disabling personalization cookies may affect your experience.
Cookie Management
You have full control over cookies. Learn how to manage them in your browser and understand the impact of your choices.
Data Retention & Deletion
We retain your personal information only as long as necessary for the purposes outlined in this policy, while respecting your right to deletion.
Active Users
We retain your account information while your account remains active. This ensures continuity of service and access to your historical data.
Retention Period: While account is active
Includes: Profile, preferences, meal plans, tracking data
Medical Records
Health-related information is retained for medical record-keeping purposes as required by healthcare regulations and best practices.
Retention Period: Up to 7 years
Legal Basis: Medical record-keeping requirements
Inactive Accounts
Inactive accounts are deleted after a specified period, with appropriate notice provided to users before deletion occurs.
Retention Period: 3 years after last activity
Process: Email notification before deletion
Data Deletion Process
Automatic Deletion:
-
1
Inactive Account Detection: System identifies accounts with no login for 3 years
-
2
Notification Period: 30-day notice sent to user with login link
-
3
Grace Period: Additional 30 days for user to respond or log in
-
4
Data Deletion: All personal data permanently removed from active systems
Manual Deletion Requests:
Immediate Deletion Available:
- • Profile information and preferences
- • Meal plans and food preferences
- • Communication history
- • Technical data and logs
Retained for Legal Reasons:
- • Medical records (required by law)
- • Financial transaction records
- • Security incident documentation
Contact Information & Policy Updates
Have questions about our privacy practices? Need to exercise your privacy rights? We're here to help and welcome your feedback.
Privacy Team Contact
Our dedicated privacy team is available to assist you with any questions, concerns, or requests regarding your personal information.
Phone
+44 20 7123 4567
Mon-Fri: 9:00-17:00 GMT
Postal Address
GlucoseControlDiet Ltd
42 Harley Street
Marylebone, London W1G 9PP
United Kingdom
Quick Contact Form
Policy Updates
How We Notify You:
- Email notification for significant changes
- In-app notification on your next login
- Notice at least 30 days before major changes
- Version history available on request
Current Version:
Version: 2.1
Last Updated: December 1, 2024
Effective Date: December 15, 2024
This version includes updates to reflect changes in GDPR guidance and our enhanced data security measures.